1win Privacy Policy

This website collects personal information that users provide while using online services. This may include:

• Basic identification data such as name, date of birth, and gender
• Contact information such as email address, phone number, and residential address
• Account details such as username, encrypted password, language preference, and communication settings
• Payment and transaction data such as selected payment method, deposits, withdrawals, and betting history
• Technical data such as IP address, device information, browser type, and access logs
• Verification documents such as identity proof, address proof, and age verification records, where required

Information is collected for the following purposes:

• Creating and managing user accounts
• Providing online casino and sportsbook services
• Fulfilling legal and regulatory obligations, including anti-money laundering and responsible gaming checks
• Preventing, detecting, and investigating fraud, misuse, and security incidents
• Handling user support, complaints, and dispute resolution
• Maintaining accurate records for audit, taxation, and compliance requirements

Technical and organisational measures are in place to protect personal data, including:

• Encryption of data in transit and at rest, where technically supported
• Access controls so that only authorised personnel can view or handle sensitive information
• Use of secure servers and firewalls to reduce the risk of unauthorised access
• Regular monitoring for suspicious activity and potential security breaches
• Internal policies, staff training, and confidentiality obligations for employees and contractors

Users have the following rights in relation to personal data, subject to applicable law:

• Right to access: to request a copy of the personal information held about them
• Right to correction: to request rectification of inaccurate or incomplete data
• Right to deletion: to request deletion of personal information, where permitted by legal and regulatory requirements
• Right to withdraw consent: to withdraw consent for certain processing activities, where processing is based on consent
• Right to object or restrict: to object to certain processing or request restrictions, subject to legal grounds

This Privacy Policy is designed in line with international privacy principles and relevant laws in India, including sectoral guidance on information technology, data protection, and responsible online gaming. Where there is a conflict between this document and mandatory local law, the provisions of Indian law prevail.

Personal information is used only for lawful, specific, and legitimate purposes and is not processed in a way that is incompatible with those purposes. In particular, the website may use user data to:

• Register and authenticate users, manage accounts, and provide access to online casino and sportsbook services
• Process deposits, withdrawals, and other financial transactions through secure payment providers
• Operate games, settle bets, calculate winnings, and manage loyalty or bonus programmes where applicable
• Communicate service messages, account notifications, security alerts, and changes to this document or related terms
• Improve the quality, functionality, and reliability of the websites, mobile applications, and related services
• Conduct analytics, statistics, and performance monitoring to understand how services are used and to manage risk
• Detect and prevent fraud, account misuse, money laundering, and other prohibited or illegal activities
• Carry out identity, age, and address verification checks, as required by law or risk management policies
• Comply with legal obligations, law enforcement requests, tax reporting, and regulatory reporting duties

In some cases, subject to consent and applicable law, contact information may be used for:

• Sending service-related updates and important notices about account activity
• Providing information about changes to features, settings, or security measures

When personal data is used for analytics or service improvement, it may be aggregated or pseudonymised to reduce the possibility of identifying individual users. Data processing is guided by principles of fairness, transparency, and data minimisation, so only the information reasonably required for specific purposes is collected and retained.

Users have the right to know what personal information is held about them and how it is used. To exercise this right, a user may contact the support team through the channels listed on the website and request:

• Confirmation whether personal data is being processed
• A copy of the personal information held, subject to identity verification
• Details of the purposes, categories of data, and types of recipients involved in processing

To update or correct personal data, users should:

• Log in to their account and use the available profile or settings features to edit contact details and preferences, where such options exist; or
• Contact support and provide accurate, up-to-date information, along with any documents needed for verification

Users may request deletion of personal information in the following circumstances:

• Data is no longer necessary for the purposes for which it was collected
• Consent has been withdrawn, and there is no other legal basis for processing
• The user believes processing is unlawful and requests deletion instead of other remedies

Deletion requests are subject to legal, regulatory, and contractual obligations. Some data must be stored for minimum retention periods under anti-money laundering, tax, accounting, or regulatory rules. In such cases, the information will be restricted and not used for active processing beyond what is required by law.

By using this site, each user consents to reasonable security checks, identity verification, and risk assessments. Users also accept that payment data may be processed by selected payment service providers, banks, and financial intermediaries for the purpose of completing transactions, ensuring compliance with financial regulations, and managing disputes or chargebacks.

Any request to access, update, or delete information will be handled within a reasonable time frame and in accordance with applicable law. Proof of identity may be required to protect users against unauthorised access to their personal data.

This site and its services are intended only for persons who are 18 years of age or older and are legally permitted to participate in online gaming activities under the laws applicable to them. Registration, deposits, betting, or any use of these services by minors is not permitted.

The operator does not knowingly collect personal information from individuals below 18 years of age. Age verification is based on the information and documents provided by users, and the operator cannot independently verify age unless such documents are shared as part of verification procedures.

If a parent or legal guardian becomes aware that a minor has created an account, submitted personal data, or used the services, they should contact the support team without delay. Upon receiving a valid request and after confirming the identity and authority of the requesting adult:

• The account believed to belong to the minor will be blocked or closed
• Personal information of the minor will be deleted, anonymised, or restricted in line with legal requirements
• Any remaining data that must be kept for fraud prevention, financial reconciliation, or legal compliance will be handled under restricted access conditions

Users are responsible for ensuring that login details are not shared with minors and that access to devices used for online gaming is controlled in their household or location.

Personal data may be stored or processed in countries outside India where the operator or its group companies, service providers, payment partners, game studios, or data hosting providers maintain operations. These jurisdictions may have different data protection rules compared to India.

By using this website, creating an account, or submitting personal information, users consent to such cross-border transfers and processing of their data. Transfers are carried out only to support the provision of services, including customer support, technical maintenance, payment processing, fraud prevention, and regulatory reporting where applicable.

The operator takes steps to ensure that all partners who receive personal information provide a comparable level of confidentiality and security. This may include:

• Use of contractual safeguards, such as data protection clauses and confidentiality agreements
• Limiting access to personal information to what is required for the specific services provided
• Requiring partners to implement appropriate technical and organisational measures for data security

Where required by law, additional protections or notices will be provided in relation to international data transfers. Users may contact support to obtain more information on the safeguards applicable to specific transfers, subject to confidentiality and security considerations.

The rules and explanations in this Privacy Policy are intended to describe how personal information is collected, processed, and protected; however, they do not limit rights or obligations that arise under applicable law. To the extent permitted by law, the operator may rely on legal grounds for processing that are broader or different from those described here, when such grounds are mandated or permitted by regulation.

This legal disclaimer forms part of the Privacy Policy and applies from the moment the user accepts the policy. Acceptance occurs when the user:

• Clicks to accept or agree to the Privacy Policy or related terms when this option is offered on the website or application
• Continues to use the services after being informed that the Privacy Policy has been updated
• Enters into a contractual relationship by creating an account, depositing funds, or placing bets

In case of any conflict between this document and mandatory provisions of Indian law or other applicable regulations, the statutory requirements prevail. The operator reserves the right to cooperate fully with any law enforcement or regulatory authority and to act as required to protect its legitimate interests, fulfil legal obligations, or safeguard users and the public.

Cookies are small text files stored on a user’s device by the browser when accessing websites or online services. This website uses cookies and similar technologies to:

• Maintain secure login sessions and basic site functionality
• Remember user preferences such as language, region, and display settings
• Compile anonymous statistics about website traffic and usage patterns
• Analyse browsing behaviour to improve features, navigation, and responsiveness
• Personalise certain content, such as displaying relevant games or settings based on previous activity

Cookies used for these purposes are typically retained for up to one year, after which they are deleted or refreshed. Some cookies are essential for the operation of the site, while others are optional and used for analytics or personalisation.

Users may manage or disable cookies through browser settings. However, blocking certain cookies may affect the performance of services or limit access to some features. By continuing to use the site without changing cookie settings, users consent to the placement and use of cookies as described in this section.

By accessing or using this website, registering an account, or submitting any personal information, users confirm that they have read, understood, and fully accept this Privacy Policy. Continued use of the services after any update to this document constitutes acceptance of the revised version.

The Privacy Policy that is published on the website at the time of use is the version that applies. If there is any translation or formatting difference between versions, the most recent and complete version available on the website prevails.

Users who do not agree with any part of this document should stop using the services and, where appropriate, request account closure and data handling in line with the rights described above.

Personal information may be shared with third parties where necessary for the purposes described in this Privacy Policy or where required by law. These third parties may include:

• Payment service providers, banks, and financial intermediaries handling deposits, withdrawals, and settlements
• Identity verification, fraud detection, and anti-money laundering service providers
• Game providers, platform vendors, and technical support partners assisting in delivering online services
• Professional advisers such as auditors, legal counsel, or compliance consultants
• Law enforcement agencies, courts, regulators, and other public authorities where disclosure is required by law or for the protection of legal rights

The categories or names of key third-party providers may be listed on the website or disclosed upon reasonable request, subject to security and contractual restrictions. When data is shared, it is limited to the information required for the relevant purpose, and third parties are expected to protect such information and use it only as instructed.

By providing personal information and using this site, users consent to such sharing for lawful purposes, including handling disputes, enforcing agreements, meeting reporting obligations, and managing operational needs. Third-party privacy practices are governed by their own policies, and users are encouraged to review those documents where available.

The website may contain links to third-party websites, applications, or services that are not controlled or operated by this platform. These external sites have their own privacy policies, terms of use, and data protection practices.

The operator is not responsible for how such third parties collect, use, or protect personal information. When users follow a link to an external site, any data provided there is subject to that site’s policies and not to this Privacy Policy.

Users are advised to:

• Read the privacy policy and terms of any external website or service they visit
• Review the security and data handling practices of third-party providers before sharing personal information
• Exercise caution when clicking external links, downloading software, or entering sensitive information on other sites

Inclusion of a link to another website does not imply endorsement of its content, owners, or data protection standards.